Terms and Conditions

Privacy Notice

Thank you for visiting thirdelementwater.com. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: the privacy practices set forth in this privacy policy are for thirdelementwater.com only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such

Distribution of Information

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy of Contact Information

If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: cs@thirdelementwater.com

By Phone: 212-288-6655

Our Mailing Address

Third Element, LLC
200 Park Avenue
New York, NY 10166

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

Shipping Policy

Turnaround:

All orders are shipped within 48 hours Monday-Friday 10am-4pm.

Carriers:

We may use the following carriers to deliver our orders:

  • USPS
  • UPS
  • FedEx

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

International Orders

International orders will be charged a minimum rate of $29.95 — subject to change due to fluctuation in carrier rates.

NOTE: Free (Included) Shipping not available on international orders.

Cancellation/Return/Refund/Exchange Policy

You may request a full refund for your item within 30 days of your purchase.

How To Return An Item

1. Please email cs@thirdelementwater.com to request a refund and receive the RMA
(return merchandise authorization). The RMA needs to be placed on the package being
returned. No refunds will be made without an RMA.

2. Include your order number in the email and the reason for return.

3. We will then credit you the full amount of the order upon receipt of merchandise.
Any items returned will be at the expense of the customer. We recommend you send
the package in a trackable manner for your protection.

Exchange Policy

If an item has been shipped by the company in error, we will send out the correct product
out immediately at our expense upon notification by customer.

To notify of a product sent in error, please email cs@thirdelementwater.com along with
your name and order number.

Contact Information

Hours of Operation: Monday-Friday, 9am-5pm EST

 

Our Mailing Address:

Third Element, LLC
1240 Park Ave. 3A​
New York, NY 10128